I don't understrand everyones comments on not being able to hear the phone once the plastic thing in the back is removed. I really wanted this toy to go with my daughters laugh and learn home so I went to the store to look at it anyway to see what all the fuss was about. So at the store I reached behind the phone and ripped out the plastic thing and it sounds fine to me. It is plenty loud enough. So I bought it and my 9 month old daughter loves it. I don't know maybe fisher price has improved the product or something but mine is plenty loud enough.