We were very disappointed with this phone. In the package it seems great! However when you take out the piece of cardboard on the back of the phone which allows the noises to be audible in the store, you can't hardly hear anything unless the phone is right up to your ear. My daughter got very annoyed with this phone because she would push the buttons and then "when nothing happened" because she couldn't hear anything she would throw the toy on the floor. My husband tried to jam a piece of paper back into the spot on the back but then my daughter would fixate on it and say "Fix it Daddy, fix it" . After hearing this over and over again I wanted to pitch the toy. After a year she still hasn't ever really played with it so I gave it away. I suggest the phone my friend has. I think it is endorsed by Parents magazine. It is silver and you can record a message for your child if you want on it. Whenever we visit my friend this is the toy my daughter just has to play with!